Transactions & Funds FAQs

The funds available to redraw are displayed in your Internet Banking account and your Mobile Banking mobile app, if you are registered for Internet Banking. 

For details on sending or receiving SWIFT payments please click here.

You're unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it.

The document containing details of fees and charges which may apply to the products and services provided by Australian Mutual Bank, as well as daily transaction limits can be found here.

If an account holder believes a direct debit payment has been incorrectly taken from their account, we can request you to first try and resolve your dispute with the direct debit user. If your attempts to resolve the dispute with the direct debit user are unsuccessful, AMBL will act on your behalf. An account holder who wishes to dispute an unauthorized transaction must complete a form providing full details of their claim including:

• The account numbers from which you believe money was taken without your authority
• Dates(s) and amount(s) of disputed debits
• Your contact details to contact you about your claim
• Any other information relevant to your claim

Members must complete a Direct Debit Action Request form which can be found ‘here’. Form to be sent to info@australianmutual.bank. The direct debit user’s financial institution is then notified of the dispute. The direct debit user must provide proof of their authority to debit the account within 7 days; so that the direct debit user’s financial institution can pass this proof back to AMBL. The direct debit user may dispute the claim or agree to your claim and refund the money. ​

To stop or alter a Direct Debit, please use one of the following options:

• call our contact centre on 13 61 91
• email us at info@australianmutual.bank
• write to us at PO Box 881, Haymarket, NSW 1240
• visit a branch and let our staff know at least three (3) business days before the next payment is to be made. We recommend that you also let the direct debit supplier know as well.

All cheques drawn on an Australian bank in AUD and deposited via an Australian Bank@post facility, usually clear in 7-10 business days. Foreign cheques typically have a processing period of at least 40 business days, however in certain instances, this duration may be extended.

Members can manage their daily withdrawal limit via Internet Banking or the Mobile App.

To request the daily limit be increased via Internet Banking, please follow these steps:

Via Self Service

• Log into Internet Banking
• Click on ‘Settings’ menu
• Click ‘Daily Transaction Limits’
• Select what you would like to change your limit to from the relevant dropdown menu
• Follow SMS OTP prompts
• Click ‘Submit’

Or

Via Secure Message

• Log into Internet Banking
• Click on 'INBOX' (envelope icon) in the top right hand corner
• Click 'New Message'. 'Secure Messages New Message' will appear
• In the 'Category' field, select 'Limit Increase'
• In the 'Subject' field, type e.g.. 'Increase Limit'
• In the 'Message' field, type limit instruction e.g. 'Raise limit to $25,000 today'
• Click 'Send' 

To request the daily limit be increased via the Mobile App, please follow these steps:

• Log into the Mobile App
• Tap on Inbox (envelope icon) in the top right hand corner
• Tap 'New'. This will open a new secure message
• In the 'Subject' field, type e.g.. 'Increase Limit'
• Tap on 'Select category' and select 'Limit increase'
• Tap on ‘Relates to’ and select applicable account
• In the 'Message' field, type limit instruction e.g. 'Raise limit to $25,000 today'
• Tap 'Send'

Once sent, a customer service operator will contact you within 4 business hours of your request. If sent outside our business hours, we will contact you the next business day.

If you need your request actioned immediately, please call 13 61 91 and an operator will be able to increase your limit while you're speaking to them. You can find our business hours on our Contact us page.