Credit and Debit Cards FAQs

1. If you’re already registered for Internet Banking, log in via our website at www.australianmutual.bank then go to the ‘Settings’ menu, click on 'Manage Cards' and follow the prompts.
2. If you have our mobile banking app installed, check the Cards section and activate your card
3. If you're already registered for Telephone Banking, log in by calling 13 61 91 and press option 1 - Follow the prompts to activate your card.
4. Ring our Contact Centre on 13 61 91 (Monday to Friday 8:00am – 7:00pm and Saturdays 8.30am - 11.30am) and press option '4', A Contact Centre staff member will then activate this card for you.
5. Or visit your local branch.

If your card is not activated within 12 months, it will be closed.

You may change the PIN of your card in the Cards section of the Mobile Banking app or via Internet Banking:

• Settings
• Manage Cards
• Select relevant card
• Select 'Change PIN' from the 'What would you like to do?' dropdown

To report lost or stolen cards during business hours (Mon-Fri: 8am - 7pm, Saturday: 8.30am - 11.30am Sydney time), please call us on 13 61 91. Outside of business hours please call 1800 648 027. If you are overseas and you want to report your lost or stolen Visa card, please visit the Visa website.

You can also use the Mobile Banking app to report a card lost or stolen by selecting the ‘Cards’ option from the ‘Home’ screen, and then selecting ‘Report Lost or Stolen Card’. This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the Mobile Banking app.

Is there a transaction on your credit or debit card that you don’t think you made? Some merchants have trading names that differ from their business names, company names or brand names.

You can search online to find out about the merchant’s name on your statement. That should show you any other business names that merchant uses and maybe you will see a name you recognise. If you are sure you have not authorised the transaction and you need to raise a dispute, please click here.

The standard daily card cash limit is $2,000 AUD. When using ATMs outside Australia please note that other daily limits may apply.

To make sure your cards stay active while you’re away, please notify us of your travel plans. You can do this via the mobile app, by calling us on 13 61 91 or by visiting us in-branch before you go.

To update your travel details via the mobile app:

• Tap on 'Inbox' (envelope icon) in the top right corner.
• Tap 'New'. This will open a new secure message.
• Tap on the Category dropdown and select ‘Travel Note’
• In the message field, be sure to provide all of the below information:
  
  

  - All the country(s) you are travelling to
  - Departure Date
  - Return Date
  - Contact number while overseas
  

• Tap 'Send'

Once sent, a customer service operator will contact you within 1 business day of your request. 

Currently there is no cardless cash facility at Australian Mutual Bank. We intend to add this feature in a future release of the Mobile Banking App.

Visa payWave is a contactless method of payment. Visa payWave uses an embedded computer chip to send payment information to a secure reader at the point of sale. Visa payWave’s contactless payment technology lets users pay with just a wave of their card or device (within 2.5-5cm/1-2 inches of the reader). 

The daily limit for Visa payWave is $500 or 10 transactions per day

The maximum Visa payWave transaction is $100 (please note that this amount has been temporarily lifted to $200 as a result of COVID-19 and will revert back to $100 at some point).

After reaching the daily limit of 10 transactions or the daily limit amount of $500 for Visa payWave, you will no longer be able to use Visa payWave. You will however be able to keep using your card as long as you insert your card and enter the PIN.

You can reduce your card limit by completing the form here.

Once completed, you will be contacted by a staff member for verification purposes and to action this request.

You can cancel your card by completing the form here.

Once completed, you will be contacted by a staff member for verification purposes and to action this request.