We wish to remind our members that that the automated telephone banking service will be discontinued on 30 September 2024.
Our third-party service provider has decided to decommission the automated telephone banking service due to aging infrastructure. After exploring alternatives and finding none viable, we will withdraw this service at the end of September 2024.
We understand that this may impact you and we sincerely apologise for any inconvenience this may cause. However, rest assured, Australian Mutual Bank has a range of alternative banking options available, and we’re committed to assisting our members who may be affected by this change.
Real-time alerts for account credits
If you regularly check your account for deposits such as your pay or other credits, our alert system can save you time and provide peace of mind. This service sends you an email or text message in real time as soon as a credit is deposited into your account. You can customise the alert to specify the amount or the specific account you want to monitor. To get started with alerts, please call our team on 13 61 91 (Monday to Friday 8am - 7pm, Saturday 8:30am - 11:30am, Sydney time).
Periodic payments for regular bills
If you make recurring payments or BPAY transactions, we can simplify this process with periodic payments. This service allows you to schedule payments to a specific account or biller code for the same amount weekly, fortnightly, or monthly, ensuring your bills are paid on time without the need for manual processing.
If you would like to set up a periodic payment, please get in touch with us on 13 61 91 (Monday to Friday 8am - 7pm, Saturday 8:30am - 11:30am, Sydney time).
Assistance with BPAY payments
Starting from 1 October 2024, our Contact Centre team will be able to process your existing BPAY payments for you. Simply call us on 13 61 91 (Monday to Friday 8am - 7pm, Saturday 8:30am - 11:30am, Sydney time), and we will handle the rest.
For new BPAY payments, we are still here to help. Just have a copy of the bill ready, and you can email or text it to us while we are on the phone together.
Alternative banking options to view your account balance and securely transact on your accounts include:
- Accessing Internet Banking
- Downloading the Mobile Banking app
- Calling the Contact Centre on 13 61 91; Monday to Friday 8am - 7pm, Saturday 8:30am - 11:30am, Sydney time; and
- Visiting an Australian Mutual Bank branch (click here for a list of locations)
For convenience, we’ve outlined some steps that can be followed to set up our digital services.
How-to guide
Step 1: Set up your Internet Banking
Our Internet Banking platform gives you secure access to your accounts online 24 hours a day, seven days a week at your convenience whether you are at home, on the go or even abroad.
You can use Internet Banking to see your statements and transactions, get organised with future dated payments, pay bills, transfer money in Australia or overseas, activate your new card without visiting a branch, and much more.
We have employed a wide range of security measures to help protect your personal information and transactions in Internet Banking. These measures include data encryption, firewalls, automatic time-outs, SMS alerts and SMS One Time Password security technology.
Start using Internet Banking by getting in touch with us on 13 61 91 or click the button below to register online.
Step 2. Download our Mobile Banking app
Our Mobile Banking app is the simple and convenient way to stay in control of your finances.
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View balances and transactions
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Transfer funds almost instantly via Osko. Limits apply.
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Schedule payments to occur on a particular date & time
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Change your PIN on your cards, report them lost or stolen or temporarily block or unblock them
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Communicate securely and confidentially with the Bank
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Change your Internet Banking password
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Create a savings goal and keep track of your progress as you save
You can register the app using your Internet Banking login details.
iOS & Android available.
Aside from starting to utilise one or more of the alternative banking services listed above, there is no further action that you need to take.
If you require assistance in transitioning to digital banking channels, please don't hesitate to reach out to our Contact Centre team by calling 13 61 91 or emailing info@australianmutual.bank. We are here to help ensure a smooth transition for you.
