We’re here to help you while we complete our merger with Teachers Mutual Bank.
The Contact Centre operating hours during the banking systems integration period are as follows (Sydney time):
• Friday, 22 May – 8am to 10pm
• Saturday, 23 May – 9am to 7pm
• Sunday, 24 May – 9am to 3pm
• Monday, 25 May– 7am to 8pm
• Tuesday, 26 May - 8am to 8pm
| Contact | |
| Phone us | Calling within Australia: 13 61 91 International: +61 2 9678 2111 Mon - Fri: 8am - 7pm Saturday: 9am - 3pm |
| Message us | Message us in Internet Banking or the Mobile Banking App. Just log in and tap the envelope in the top right corner. |
| Email us | Please send an email at: info@australianmutual.bank |
| Visit us | Click here to view our locations |
| Let us visit you | Have a Mobile Banker visit you |
| Feedback | We value your feedback To lodge a compliment, complaint or provide feedback on our products or services please follow these simple steps. |
| Remediation | As a member-owned bank, trust matters to us. We’re committed to making things right for members impacted by our mistakes. Please call us on 02 9735 9555, Mon – Fri, 9:00am – 5pm (Sydney time) or email us at remediationcare@tmbl.com.au |
| Deceased estates | If you’ve recently suffered the loss of a family member or friend, we know it can be overwhelming and are here to help support you. Please call us on 1800 864 864 (option 4 then option 6 and ask to speak with deceased estates) Mon – Fri, 9:00am – 5pm (Sydney time) or email us at estates.section@tmbl.com.au |
| Comprehensive Credit Reporting | If you have a credit product with us, it is important to understand what we report to credit agencies and how it impacts you. Visit our dedicated Comprehensive Credit Reporting page for more information on managing your credit score, accessing credit reports and much more. |
